a16z’s Alex Rampell and Joe Schmidt talk with Lightfield co-founder and chief executive Keith Peiris about rethinking the CRM for an AI-native world. Peiris, who previously built Tome to 25 million users, explains why he walked away from that product, how Lightfield’s business world model replaces rigid software schemas, and what changes when AI has enough context to reason about a company and its customers.
Why an AI-native CRM needs a business world model
a16z partners quiz Lightfield's founder on rebuilding customer relationship software for an AI-native world.
